Privacy Policy

At Serene Blinds and Awnings, your privacy is important to us.

 

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website: www.sereneblindsandawnings.com.au

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By using our Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number, physical address.

• Browsing Data: IP address, browser type, pages visited, time spent on the Site.

• Order and Quote Details: any information you provide when requesting a quote or placing an order.

• Payment Information: if applicable, we may collect payment details via secure third-party providers.

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2. How We Collect Information

We collect information in the following ways:

• When you submit a contact form or request a quote.

• When you interact with our Site, including cookies and analytics tools.

• When you communicate with us directly (via email, phone, or online chat).

• Through third-party platforms that you may use to reach our services (e.g., Google Ads, social media).

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3. Use of Your Information

We may use your information to:

• Respond to enquiries and provide customer service.

• Fulfill orders or service requests.

• Improve the functionality and user experience of our Site.

• Send updates, promotions, or other communications (you may opt out at any time).

• Comply with legal obligations.

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4. Sharing of Information

We will not sell or rent your personal information. We may share it with:

• Service providers who assist with website hosting, analytics, or marketing.

• Payment processors to complete transactions.

• Legal authorities if required by law.

All third-party providers are expected to comply with privacy standards and handle your data securely.

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5. Cookies and Tracking Technologies

Our website uses cookies and third-party tools such as Google Analytics to gather usage data and improve performance. You can disable cookies through your browser settings; however, this may affect some functionality on our Site.

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6. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. While we implement security measures, no system can be guaranteed 100% secure.

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7. Access and Correction

You have the right to access or correct the personal information we hold about you. To make a request, please contact us using the details below.

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8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

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9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Serene Blinds and Awnings
Email: sales@sereneblindsandawnings.com.au
Phone: 07 5473 0356
Website: www.sereneblindsandawnings.com.au